Shipping policy

Store: Sellivanta
Address: Cascina Bertola 5, 10070 Barbania (TO), Turin, Italy
Email: contact@sellivanta.com
Phone: +393631905216
Full Name: Stefano Germano

At Sellivanta, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email including a tracking number and a tracking link to monitor your shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Area

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

  • Free Shipping & Returns from €30: Orders over €30 qualify for free delivery and free returns.
  • For orders under €30, standard shipping fees apply and are calculated at checkout.

All prices displayed on our website include VAT.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can track your order online at any time.
If you do not receive your tracking details within 48 hours, please contact us at contact@sellivanta.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will coordinate with the courier to resolve the issue as quickly as possible.
Sellivanta is not responsible for delays caused by incorrect address details, courier disruptions, customs procedures, or unforeseen circumstances beyond our control.

6. Address Accuracy

Please ensure all shipping information is correct at checkout.
We are not responsible for orders delivered to incorrect addresses due to customer errors.
If you notice a mistake after placing your order, contact us immediately so we can attempt to update the details before dispatch.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability or warehouse logistics. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our support team is available to assist you with any shipping-related questions, tracking concerns, or delivery issues.
You can contact us at contact@sellivanta.com.