Store: Sellivanta
Address: Cascina Bertola 5, 10070 Barbania (TO), Turin, Italy
Email: contact@sellivanta.com
Phone: +393631905216
Full Name: Stefano Germano
At Sellivanta, we are committed to offering refined, high-quality fashion. Every garment — from dresses and knitwear to seasonal collections and premium fabric styles — is carefully inspected before shipment. This Warranty Policy explains what is covered, what is excluded, and how to request support if you encounter any issues.
1. Warranty Coverage
All fashion items include a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose seams, stitching errors, or construction flaws
- Faulty zippers, buttons, clasps, or closures
- Fabric defects or imperfections present upon arrival
- Incorrect item, size, color, or variant received
- Damage incurred during shipping
If your issue falls under these categories, we will provide a replacement or issue a refund.
2. What the Warranty Does NOT Cover
The following are not considered manufacturing defects and are not covered:
- Normal wear and tear from regular use
- Damage caused by washing, drying, steaming, or ironing
- Shrinking, fading, stretching, or pilling due to use
- Stains from makeup, deodorant, perfume, or personal care products
- Accidental damage such as tears, holes, burns, or pulled threads
- Damage caused by misuse, improper care, or alterations
- Items returned with strong odors (e.g., smoke, perfume, chemicals)
- Final sale or clearance items (if applicable)
These conditions are not classified as product defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@sellivanta.com with:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- Free replacement (same item, color, and size if available)
- Full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims are covered by Sellivanta.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims submitted after this period may not be eligible for coverage.
6. Customer Support
Our team is available to assist with warranty claims, returns, and product inquiries.
Contact us anytime at
contact@sellivanta.com.