Politique de remboursement
Store: Sellivanta
Address: Cascina Bertola 5, 10070 Barbania (TO), Turin, Italy
Email: contact@sellivanta.com
Phone: +393631905216
Full Name: Stefano Germano
At Sellivanta, your satisfaction is our top priority. We take pride in offering high-quality products and a smooth, reliable shopping experience. If you’re not completely satisfied with your purchase, we are here to assist you.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To qualify for a return:
- The item must be unused, unwashed, and in its original condition.
- It must be returned in its original packaging with all included accessories (if applicable).
- Proof of purchase (order number or receipt) must be provided.
Items that do not meet these conditions may not be eligible for a refund.
3. Return Process
To start a return, please contact our support team at contact@sellivanta.com with your order number and the reason for your return. We will provide you with the return address and detailed instructions.
Once your return is received and inspected, you will receive a confirmation email and your refund will be processed accordingly.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Depending on your payment provider, additional processing time may apply.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue, and we will arrange a replacement or issue a full refund at no additional cost.
7. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons (such as personal care products, undergarments, or opened sealed goods). These items will be clearly indicated on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card provider — processing times may vary.
- If the issue persists, contact us at contact@sellivanta.com for assistance.
9. Free Returns
We offer free returns for orders over €30. For orders below this amount, customers may be responsible for return shipping costs unless the item is defective or incorrect.
10. Customer Support
Our support team is available to assist you with any questions regarding returns, refunds, or products. Feel free to contact us anytime at contact@sellivanta.com.